Privacy Policy

1. Introduction

Welcome to Home Appliance Service Centre. We respect your privacy and are committed to protecting the personal information you share with us through our website.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit a service booking request, contact us through WhatsApp or phone, or use our washing machine repair and related appliance repair services in Bangalore, India.

By using our website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information when you use our website or request our services:

Personal Information: Your name, phone number, email address, and other contact details you provide.
Service Information: Your address, locality, appliance type, description of the problem, preferred appointment date, and other details necessary to provide repair services.
Communication Information: Messages, enquiries, and information you share with us through phone calls, WhatsApp, or website forms.
Technical Information: Your IP address, browser type, device information, pages visited, and other basic usage information, where collected through website technologies.

You are not required to provide information that is unnecessary for your service request. However, certain details may be required to arrange an appointment or provide the requested service.

3. How We Use Your Information

We may use your information for the following purposes:

To respond to enquiries and service requests.
To schedule and confirm washing machine repair appointments.
To contact you regarding service availability, technician visits, and appointment updates.
To understand appliance problems and provide appropriate repair assistance.
To improve our website, customer experience, and service quality.
To maintain business records and prevent fraudulent or abusive requests.
To comply with applicable legal and regulatory obligations.

We will use your personal information only for legitimate business purposes and in accordance with applicable law.

4. Contact Forms and Service Bookings

When you submit a service booking form on our website, the information you provide may be used to contact you about your requested service.

Please ensure that the information you submit is accurate and up to date. Avoid including passwords, payment credentials, or other sensitive information in website forms.

Submitting a booking request does not automatically guarantee an appointment. Service availability and appointment confirmation may depend on our operational capacity and confirmation with you.

5. WhatsApp and Phone Communication

Our website may provide buttons or links that allow you to contact us through WhatsApp or by phone.

When you choose to communicate through these channels, your information may also be processed by the relevant service provider under its own privacy policy and terms.

We use the information shared through these channels to respond to your enquiry, coordinate appointments, and provide customer support. Please review WhatsApp’s privacy policy before sharing personal information through its platform.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to support website functionality, understand visitor behaviour, improve performance, and enhance your browsing experience.

Cookies are small text files stored on your device by a website. Depending on the tools installed on our website, cookies may help us:

Remember certain preferences.
Understand website traffic and usage patterns.
Improve page loading and website performance.
Support security and essential website functions.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies.

7. Sharing of Personal Information

We do not sell your personal information to third parties.

We may share relevant information in limited circumstances, including:

Service Personnel: With technicians or authorised personnel who need the information to fulfil your repair request.
Technology Providers: With website hosting, form management, communication, security, or analytics providers where necessary to operate our website and services.
Legal Authorities: Where disclosure is required by applicable law, a valid legal process, or a lawful request from an authorised authority.
Business Protection: Where reasonably necessary to protect our legal rights, customers, website, or business against fraud, misuse, or security threats.

We aim to limit the information shared to what is reasonably necessary for the relevant purpose.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. We cannot promise absolute security, but we will take reasonable steps to protect the information entrusted to us.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including providing services, maintaining business records, resolving disputes, and meeting applicable legal requirements.

When information is no longer required, we will take reasonable steps to delete it or anonymise it, subject to applicable legal obligations.

10. Third-Party Links

Our website may contain links to third-party platforms or websites, including WhatsApp and other external services.

We do not control the privacy practices, security, or content of third-party websites. Visiting an external website is subject to that website’s own terms and privacy policy.

We encourage you to review the relevant policies before providing personal information to third parties.

11. Your Privacy Rights

Subject to applicable law, you may have the right to:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where legally permissible.
Withdraw consent where processing is based on your consent.
Raise a concern or grievance regarding the handling of your personal information.

To exercise these rights, please contact us using the contact details provided below. We may need to verify your identity before processing certain requests.

12. Children’s Privacy

Our website and repair services are intended for general household customers and are not specifically directed at children.

We do not knowingly seek to collect personal information from children in circumstances where parental consent is required. If you believe a child has provided personal information to us improperly, please contact us so we can review the matter and take appropriate action.

13. Privacy and Applicable Indian Law

We aim to handle personal information in accordance with applicable Indian data protection and privacy laws, including the Digital Personal Data Protection Act, 2023, and applicable rules and requirements to the extent in force and applicable.

Where required by law, we will provide relevant notices, obtain consent, facilitate applicable privacy rights, and take appropriate measures to protect personal data.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website technologies, business practices, or legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date. We encourage you to review this page periodically.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us.

Website: Home Appliance Service Centre

Service Area: Bangalore, Karnataka, India

Phone:96206 46255